Top 10 xu hướng Công nghệ lên ngôi trong ngành khách sạn 2022

Before COVID-19 primary strategies of hotels were to create guest satisfaction, brand loyalty and revenue. In theory this won’t change but hoteliers and hotel owners are going to have to deal with post COVID-19 tech-enabled guests who will most definitely have health related expectations. 

A hotel’s guest-facing technology offering could become a very relevant focal point for their future guests’ experience. Contactless options will most likely be very sought after due to the need of social distance.

Let’s consider what might be the future expectations of the guests touch points as they arrive at the hotel, check-in and make their way up to the room.

Arrival and Check-in

Guests most likely will expect keyless, contactless check-in and checkout with almost zero physical interactions and contact points. It is very likely that post COVID-19 travellers are going to want to simply book their room via mobile device, walk into the hotel, check-in via kiosk self-checkin, then pay with the addition of automated payment methods, receive the key, find the room and enter their room, all without having to contact with receptionists. At time of check-out the same principle to avoid the need to hand over any cash or credit cards at the front desk. 

How does self-service check-in at the hotel work?

The beginning is the same as traditional hotel– the guest creates a reservation. The reservation is created in the PMS and the guest is assigned a room. The reservation of a guest and the room then be processed by a self-service reception. Part of the reservation processing and notification is optionally the generation of:

• QR code for quick check-in at the kiosk
• Access PIN for guest entry into the hotel

How the guest check-in via kiosk?

1. Enters the access PIN, uses the QR code to confirm their reservation
2. Selects the language and logs in to his reservation
3. Scans identity documents(eKYC solution) and confirms agreement with the hotel
4. Make a payment by card or QR code according to the kiosk model (if guests have already paid in advance, payment is not required)
5. The guest will receive a hotel key or hotel card for the rooms in the reservation (locker system)

How the guest check-out via kiosk?

1. The guest selects the “Check-out” button on the kiosk’s screen and selects the language version
2.  The guest will return his hotel card or key
3. The guest pays the bill for extra service according to PMS ( lost cards, minibar, services charged to the room, etc.)
4. Takes a receipt for payment and may leave

Why hotels should choose kiosk ?

Limit Guest Wait Times with Digital Kiosks

Expedite guest service with self-service kiosk check-in, room key encoding, check-out and folios via email. No more long lines at the front desk.

Eliminate front desk queues and help make travel more enjoyable by offering a fast and easy approach to efficient guest service.

Seamless PMS Integration offers Real-time Room Availability

Improve Staff Productivity and Reduce Overhead Costs

Where hotels can order kiosk self-service?

Click HERE to see more details